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F.A.Q & Contact Information
Our Products
Do you have any additional catalogs or items?
Yes, please visit our extensive catalog items through our wholesale partners
– Airflyte Recognition Awards
– Premier Sport and Academic Awards (premiersportawards.com)
– Corporate Awards (premiercorporateawards.com)
Is Free Shipping only available for online purchases?
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My Orders
Can I get a refund?
Unfortunately NO refunds will be given. Your item may be returned for replacement if we made an error. Please make sure you word everything correctly and all spelling is correct; if you make an error we are not responsible for replacement.
I placed an order, when can i expect it to arrive?
Our goal is to deliver your order as quickly as possible. Most orders are processed within 24 hours. Please allow 7 – 10 business days for standard shipping. All orders are shipped during normal business hours: Monday through Friday, 8 am – 5 pm EST.
My Account
About Free Shipping offers:
Please call us about any free shipping orders
Can I create an account?
Yes, you can create an account and save all of your favorite items for easy viewing and reordering.
Create an account here:
My account | Fran Ann Engraving (engravingstl.com)
Store Hours
Monday – Friday:
9am – 1pm
Saturday-Sunday:
Closed
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